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Contact

Please contact us with any questions or comments using the information below. We look forward to hearing from you. Thank you!

Privacy Policy

These terms apply to all goods supplied by Pemberton Lighting. Registered address for Pemberton Lighting is 808, Ormskirk Road, Pemberton, Wigan, WN5 8AX. 


Once payment has been received and cleared a contract will start between Pemberton Lighting and the buyer. Orders will only be despatched once payment has cleared.


All products are subject to availability at the time of order. Any problem with availability will be advised by email with an estimated delivery date. The customer can choose to wait for goods to return to stock or cancel and receive a full refund.


All descriptions are given as a guide and detail may vary slightly as a result of improvements or modifications. Colour finish will be maintained as accurately as possible but cannot be guaranteed.


All prices are shown in pounds sterling. Any price which is incorrect will be rectified as soon as possible after the error is detected.


DELIVERY
Free delivery on all orders over £100, delivery charge for orders under £100 will be £5.99 (UK mainland). Please enquire for details of delivery charges outside UK mainland.


REFUND POLICY
If goods are unsuitable, they may be returned within 14 days from the date of delivery for a full refund however, the following conditions must be met:
• The goods must be in the same condition and packaging in which it was sold
• The product must not have been used, installed or modified in any way
• All parts supplied must be returned or refund cannot be issued.
• A full refund will be given once goods have been returned and all conditions met. If all the above has not been met Pemberton Lighting has the right to refuse or amend the amount of the refund.
• The buyer is responsible for returning the goods at their own expense

RETURNS
If goods are not suitable, they can be returned within 14 days from the date of delivery for a full refund, providing they comply with the conditions of the refund policy.


To return goods or cancel contact Pemberton Lighting via email 


NO products can be returned without authorisation and a returns note number.


All Products are the customers responsibility until they have been received by Pemberton Lighting


FAULTY PRODUCTS
If goods are damaged upon arrival Pemberton Lighting must be notified within five working days. The products will be checked then either replaced, repaired or refunded. 


All products returned to us must have authorisation and a returns number. This does not cover any damage caused by wear and tear or accidental damage due to installation or modification.


WARRANTY
All goods (excluding light bulbs) come with a 12-month manufacturer’s warranty, this does not cover wear and tear or accidental damage due to installation, repair or any modifications carried out without the manufacturer’s approval

Free Delivery Available on Orders of More Than £100